Privacy Policy

At Titan K9, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

1. Information We Collect

We collect the following types of information:

Personal Information: When you place an order or create an account, we collect your name, email address, billing address, shipping address, phone number, and payment information.

Order Information: Details about the products you purchase, order history, and preferences.

Technical Information: IP address, browser type, device information, and how you interact with our website through cookies and similar technologies.

Communications: Any correspondence you send us, including customer service enquiries and product reviews.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Communicate with you about your orders and account
  • Provide customer support
  • Send marketing communications (with your consent)
  • Improve our website and products
  • Prevent fraud and ensure website security
  • Comply with legal obligations

3. Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Contract: To fulfill our contract with you when you make a purchase
  • Consent: For marketing communications and non-essential cookies
  • Legitimate Interests: To improve our services and prevent fraud
  • Legal Obligation: To comply with tax and accounting requirements

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers: Payment processors, shipping carriers, and email service providers who help us operate our business
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In the event of a merger, sale, or acquisition

All third parties are required to keep your information secure and use it only for the purposes we specify.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

  • Order information: 7 years (for tax and accounting purposes)
  • Account information: Until you request deletion or close your account
  • Marketing data: Until you unsubscribe or withdraw consent

6. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal obligations)
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a portable format
  • Object: Opt out of marketing communications and certain processing
  • Withdraw Consent: At any time, where processing is based on consent

To exercise these rights, please contact us using the details below.

7. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Your data may be transferred to and stored on servers outside the UK. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR.

10. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through our website.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, at www.ico.org.uk.